FAQ

How to use coupon?

You can use your coupon on two pages on broadout.
1. Shopping cart page.
2. payment page.
The detail procedures are as following.
1. You can go to the shopping cart page, and cklick "Apply discount code“, then input the coupon code, after that you click the "APPLY DISCOUNT".

2.You can also go to the payment page, and click "Apply Discount Code"right below the payment method, then input the coupon code, after that you click the "APPLY DISCOUNT"


Why can't I receive order confirmation after pay the order?

We will send you a email of order confirmation after you pay the order. If you don't receive any confirmation, you can check your spam first. If there is no relative eamil, you can send a email to cantact our customer service team [email protected]

Where is my order?

We will ship your order within 48 hours. We will send you an email including tracking number after your order is shipped. You can track your package then. For American users, most items will be delivered during 3 -7 bussiness days after shipped.

Which country do you ship to?

We sell our products worldwide, we can ship your order to you after you purchase the items.

How long it will take to receive my package?

We will process your order within 48 hours. For American users, most items will be delivered during 3 -7 bussiness days after shipped.

Why it shows that my tracking number is invalid?

If there is a tracking number, it means that the parcel has been shipped out. The parcel is sent from our warehouse first. Then parcels will arrive in the shipping company's processing center. Then each shipping company will pick up parcels. Once they have scanned those parcels, the website will update the tracking number. It may take sometime to see any activity once it has shipped out from our end.Please allow some time for the courier to update the latest tracking info after reaching next station.

Why does it shows my package has been delivered but it hasn’t?

Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Or you can check with the shipping company with your tracking number. If you still cannot find your package, please contact us [email protected].

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