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Warranty

Warranty

Limited Warranty

BRoadout stands by the quality of our products and offers a Limited Warranty on all of our camping and outdoor gear. This warranty covers any defects in materials or workmanship under normal use during the warranty period.

What Does the Warranty Cover?

  • Manufacturing defects in materials and workmanship.
  • Damaged or malfunctioning components.

What Does the Warranty Not Cover?

  • Damage caused by accidents, misuse, or abuse.
  • Any modifications or alterations made to the product.
  • Normal wear and tear of product finishes and materials.
  • Incidental or consequential damages.
  • Products purchased from unauthorized dealers.

How to File a Warranty Claim

If you believe you have a product covered by our Limited Warranty, please contact our customer service team at [broadoutservice@gmail.com]. Provide the following information:

  1. A description of the issue or defect.
  2. Clear photos of the product and the issue.
  3. Proof of purchase (order number, date, and location of purchase).

Our Commitment to You

BRoadout is dedicated to providing reliable, high-quality outdoor gear. We work hard to ensure that our products meet the highest standards of quality and durability. In the rare event that an issue arises, we will do our best to resolve it promptly.

Kindly be aware that the warranty is exclusive to the original purchaser and is non-transferable. Without valid proof of purchase, we regret to inform you that we won't be able to process any repair requests.

Warranty Terms

1 The warranty period indicated in this table starts from the date of product sale. Should any damage or usability issues arise due to product defects within the warranty period, customers will receive a free replacement or compensation, and all associated costs will be covered by the seller.

2 If damage occurs outside the warranty period due to product-related issues, a repair plan can be arranged, and spare parts will be provided at no extra cost. Costs will be discussed and agreed upon by both parties.

3 All items are eligible for a 30-day return or exchange without any specific reason. If the issue is attributed to the seller or the product itself, the seller will cover the shipping costs. However, if the matter doesn’t concern the product itself, the shipping costs will be covered by the buyer.

Main Category Subcategory Subclass Warranty Period
Pet Equipment pet clothes pet clothing 6 months
mat pet pad 12 months
outdoor bed pet bed 12 months
pull cart pet car 12 months
sleeping bag pet sleeping bag 12 months
tent pet tent 6 months
Clothing accessories Gloves 6 months
sock 6 months
Seamless headscarf/neck scarf/face mask 6 months
snow cover 6 months
Jacket raincoat 6 months
suit ski suit 6 months
Outdoor Equipment 3C power bank 6 months
tableware Knife/fork/spoon/chopsticks 6 months
lunch box 6 months
Bowl/plate/dish/basin 6 months
kitchen ice bag 3 months
console 3 months
Scissors/shovels/clips/aprons 3 months
BBQ tools 3 months
picnic basket 3 months
Cutting board/kitchen knife 3 months
cooking utensils windshield 6 months
pots 6 months
Grill/Rack/Table 6 months
stove 6 months
Kettle 6 months
lamps Lighting Accessories 6 months
headlamp 6 months
camp light 6 months
mat Moisture-proof pad 0 months
Sponge self-filling pad 12 months
Lajin inflatable mat 12 months
cotton pad 12 months
Inflatable mattress without stretchers 12 months
picnic mat 12 months
Pillow 12 months
hammock hammock mosquito net 3 months
stick hammock 3 months
One word hammock 3 months
stand hammock 3 months
tool Knife shovel hammer 3 months
air pump 3 months
outdoor bed Disassembly and assembly of bed 12 months
pet bed 12 months
4 fold bed 12 months
Quick folding bed 12 months
outdoor chair Director's chair 12 months
armchair 12 months
butterfly chair 12 months
Outdoor chair accessories 12 months
Mazar chair 12 months
sofa 12 months
lounge chair 12 months
rocking chair 12 months
moon chair 12 months
outdoor table Outdoor table accessories 12 months
Aluminum table 12 months
density board table 12 months
plastic table 12 months
Iron mesh table 12 months
Bamboo table 12 months
pull cart pet car 12 months
campervan 12 months
Water supplies non thermos flask 6 months
Coffee cups/tea sets/wine sets 6 months
water cup 6 months
drinking bucket 6 months
sleeping bag pet sleeping bag 12 months
Mommy sleeping bag 12 months
human sleeping bag 12 months
sleeping bag liner 12 months
envelope hooded sleeping bag 12 months
envelope sleeping bag 12 months
Desk cabinet rack BBQ station 12 months
storage rack 12 months
blanket Single layer blanket 12 months
stuffed blanket 12 months
helmet Cycling helmet 3 months
wash up shower 12 months
Luggage backpacks 3 months
travel bag 3 months
Cycling bag 3 months
storage bag 3 months
Storage Box 3 months
Glasses ski goggles 3 months
diving goggles 3 months
tent car side pergola 6 months
Car side tent 6 months
car roof tent 6 months
pet tent 6 months
hunting tent 6 months
truck account 6 months
pergola tent 6 months
shower tent 6 months
camping tent 6 months
Canopy 6 months
leisure tent 6 months
Tent accessories 12 months
water equipment paddle board boat pulp board 12 months
yard equipment spa device sauna bucket 12 months
footwear Professional outdoor shoes hiking shoes 6 months
cycling shoes 6 months
camp shoes 6 months

 

    Contact Us

    If you have any questions about our warranty or need assistance with a warranty claim, please don't hesitate to contact our customer service team at [broadoutservice@gmail.com].